Guidelines to submitting a Help Desk Ticket
he eStarkState team provides 18/7 Help Desk Support for Brightspace questions and technical issues. To help us resolve your issue quickly, please include the following information when submitting a ticket.
What to Include
- Course CRN
- Item name and location (assignment, test, discussion, etc.)
- Student name, if applicable
- Problem details and steps to reproduce the issue
- Browser being used (Chrome and Firefox are preferred)
Choosing a Ticket Priority
- Urgent: Brightspace is down, unavailable, or unresponsive.
- High: Major features are unavailable, tests are not working, publisher content is not linking, or immediate classroom support is needed.
- Normal: Minor issues, general questions, course merges, master course access, or non-urgent gradebook questions.
- Low: General requests with no specific deadline.
Submit a Ticket
Visit the Stark State Help Desk to submit your ticket.
Thank you for providing the details we need to assist you as quickly as possible!